Shipping

All SoltysLabel pieces are handmade in Australia and shipped from our studio.

Please note that making time and shipping time are separate. As many pieces are made to order, please refer to the individual product page for the estimated time required for your piece to be created.

Once your order has been dispatched, you will receive tracking information by email.

Australian Orders

All Australian orders are sent with Australia Post.

Parcel Post

• NSW: approximately 2–4 business days

• Interstate: approximately 3–6 business days

Express Post

• NSW: approximately 1–2 business days

• Interstate: approximately 1–3 business days

Delivery to regional and remote areas may take a little longer.

International Orders

All international orders are sent with DHL, with end-to-end tracking.

Estimated delivery times after dispatch are:

New Zealand
2–4 business days

Asia
Singapore, Japan, Hong Kong, South Korea and other major destinations
2–5 business days

North America
United States & Canada
3–6 business days

United Kingdom & Europe
3–7 business days

Rest of World
4–8 business days

These timeframes are estimates only. International delivery times may vary depending on destination, local delivery networks, public holidays and customs processing.

Duties & Taxes

International orders may be subject to import duties, taxes or customs charges upon arrival in the destination country.

Unless otherwise stated at checkout, these charges are not included in the purchase or shipping price and are the responsibility of the recipient.

We recommend checking your local customs requirements before placing an international order.

Tracking

Tracking details will be sent to you once your order has been dispatched.

Please ensure your shipping address is correct when placing your order. If you notice an error before your order has been dispatched, please contact us as soon as possible and we will do our best to amend it.

Delays

Once an order has been handed to the carrier, delivery timeframes are outside of our direct control. During peak periods, public holidays, severe weather or customs processing, deliveries may take longer than the estimates above.

If you are concerned about the whereabouts of your order, please contact us and we will be happy to assist.

Soltyslabel
cate@soltyslabel.com.au